Privacy Policy for Flowbee.io
Effective Date: April 10, 2025
Entity: Task force Technologies Est., Sharaco Technologies Pvt Ltd (hereinafter referred to as "Flowbee.io", "we", "us", or "our")
Contact: support@flowbee.io
1. Introduction
At Flowbee.io, your privacy is our priority. We are committed to protecting your personal data and ensuring transparency in how your information is collected, used, disclosed, and safeguarded when you interact with our platform, products, and services (collectively referred to as the “Services”).
This Privacy Policy applies to all individuals who access or use our website (www.flowbee.io), web applications, mobile apps, integrations, APIs, and any other digital properties operated by Task force Technologies Est. And Sharaco Technologies Pvt Ltd.
By using our Services, you acknowledge that you have read and understood this Privacy Policy, and you agree to our handling of your personal data as described herein. If you do not agree with the terms of this Policy, you should discontinue use of our Services.
2. Scope of this Policy
This Privacy Policy applies to:
- All users of the Task Force Technologies Est., Sharaco Technologies Pvt Ltd. and Flowbee.io platform (businesses, agents, admins, staff)
- Website visitors and demo users
- Partners and resellers
- End-customers whose data may be processed via our platform
- Users interacting with our WhatsApp automation, CRM, or ecommerce tools
This Policy does not apply to the practices of third parties that Task Force Technologies Est., Sharaco Technologies Pvt Ltd. & Flowbee.io does not own or control, including third-party services that users may choose to integrate with Task Force Technologies Est., Sharaco Technologies Pvt Ltd. and Flowbee.io.
3. Definitions
- Personal Data: Information that identifies or can be used to identify an individual (e.g., name, phone number, email, device ID, IP address).
- Data Controller: The individual or business entity who decides how and why Personal Data is processed.
- Data Processor: An entity that processes data on behalf of a controller. Flowbee.io acts as a Data Processor when customers upload or manage end-user data.
- Service Data: Data input or generated during the use of Flowbee.io, such as customer messages, files, appointment records, and contact details.
4. Information We Collect
We collect various categories of data to provide, improve, and secure our services. This includes:
4.1. Information You Provide to Us
- Full name, business name, email address, phone number (especially WhatsApp numbers)
- Business registration and billing information
- Contact lists, chat templates, automation flows/li>
- Files uploaded: PDFs, images, audio, video
- Credentials or tokens from linked third-party apps (e.g., Meta, Google, WooCommerce)
- Links or other soft data.
4.2. Automatically Collected Information
- IP address, device type, OS, browser type/version
- Time zone, screen resolution, and access timestamps
- Usage metrics: page views, clicks, feature usage
- Log files and error reports
4.3. Behavioral and Analytical Information
- User preferences, communication patterns
- Email open rates, demo engagement
- WhatsApp message metadata (time sent, delivery status, message type)
4.4. Location and Device Data
- • With your permission, we may access location data for regional service customization
- • Mobile device information (device ID, manufacturer, OS, app version)
5. Data from Integrated Third-Party Platforms
Flowbee.io enables businesses to connect with:
- • Meta (WhatsApp Cloud API)
- • Google Analytics
- • WooCommerce & Shopify
- • Other third-party login or tracking tools
In such cases, we may receive:
- • Authentication tokens
- • Usage statistics
- • Account identifiers or business profile data
We adhere to all third-party data policies (e.g., Google API Services User Data Policy, Meta Platform Policy).
6. Purpose of Data Collection and Use
We collect and use your data for the following lawful purposes:
6.1. Service Delivery
- • To provide and manage Flowbee.io automation and CRM platform
- • To enable account setup, login, customization, and dashboard access
- • To support real-time messaging, ecommerce order management, lead tracking
6.2. Communication & Customer Support
- • Responding to inquiries or support tickets
- • Sending service updates, onboarding emails, and renewal reminders
- • Providing demo walkthroughs or training assistance
6.3. Performance Optimization
- • Diagnosing issues, measuring system performance, preventing fraud
- • Understanding how features are used to guide new releases
6.4. Legal & Regulatory Compliance
- • Detecting or preventing security threats, misuse, or violations
- • Responding to lawful requests or court orders under UAE/GCC/India/GDPR laws
7. Legal Basis for Processing (GDPR Compliance)
If you are a user based in the European Economic Area (EEA), we rely on the following legal bases:
- Contractual Necessity: Processing required to provide the Service (e.g., account creation, billing)
- Legitimate Interests: For improving product functionality, fraud prevention, marketing
- Consent: For email communication, integrations, or analytics tools (opt-in)
- Legal Obligations: To comply with statutory, tax, or compliance requirements
8. Sharing and Disclosure of Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
8.1. With Service Providers
We engage trusted third-party vendors to help us operate, maintain, and improve our services, such as:
- Cloud hosting and data storage providers (e.g., AWS, Azure)
- Payment processors and billing platforms (Razor pay)
- CRM and helpdesk software (e.g., Flowbee.io, Support.flowbee.io)
- Communication APIs (e.g., Meta’s WhatsApp Cloud API)
- Analytics tools (e.g., Google Analytics)
These providers have access to personal data only as necessary and are bound by confidentiality and data processing agreements.
8.2. With Business Partners & Resellers
If you are onboarded by a Flowbee.io-authorized partner or reseller, relevant data (account setup details, usage metrics) may be shared with them to provide support, facilitate onboarding, or manage billing.
8.3. Legal and Regulatory Authorities
We may disclose personal data:
- To comply with a legal obligation under UAE, India, GDPR, or applicable law
- When compelled by court order, subpoena, or regulatory request
- To investigate or prevent fraudulent or malicious activity
8.4. Business Transfers
If Taskforce Technologies Est. or Sharaco Technologies Pvt Ltd. undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, provided the receiving party adheres to this Privacy Policy or equivalent safeguards.
9. Use by Flowbee.io Partners, Resellers & Sub-Accounts
Flowbee.io partners and resellers may act as intermediaries in account creation, billing, and support.
- These entities may be granted access to limited customer data only for providing Flowbee.io-related services.
- Flowbee.io ensures that all partners are contractually obligated to respect user privacy, secure the data, and use it only for permitted purposes.
If you are a reseller managing sub-accounts, it is your responsibility to ensure that your clients’ data is collected and handled in accordance with applicable data protection laws.
10. Retention and Deletion of Data
We retain data based on its type and purpose:
| Data Type |
Retention Period |
| WhatsApp Chat Logs |
90 days max (auto-deleted thereafter) |
| Media Files |
90 days max (images, PDFs, voice messages) |
| Product Order Info |
90 days from date of order |
| Customer Contact Lists |
Retained during the lifetime of flowbee.io. |
| Account and Billing Details |
Retained as long as the account is active. |
| Cookies and Session Logs |
90 days based on analytics tool and session type |
Data Deletion Requests:
You may request deletion of your account or data by contacting support@flowbee.io. Deletion will occur within 7 to 30 days unless otherwise mandated by legal obligations.
11. Your Rights (Under GDPR, UAE, and GCC Law)
You have the following rights with respect to your personal data:
- Right to Access – You can request a copy of your stored personal data.
- Right to Rectification – You can ask us to correct inaccuracies or update your details.
- Right to Deletion – You can request deletion of your data (“Right to be Forgotten”).
- Right to Restrict Processing – You may limit how we process your data under certain conditions.
- Right to Data Portability – You may request export of your data in a structured, machine-readable format.
- Right to Object – You may object to processing based on legitimate interest or direct marketing.
- Right to Withdraw Consent – If you previously gave consent, you may withdraw it anytime.
📧 To exercise these rights, contact us at support@flowbee.io.
12. Security Measures
We implement industry-standard security practices including:
- End-to-end encryption for data in transit (HTTPS/SSL)
- Secure data storage in Tier-1 cloud infrastructure
- Access control using 2FA and RBAC (Role-Based Access Control)
- Firewall and intrusion detection systems
- Data minimization and anonymization (where applicable)
- Internal audits and employee data handling training
However, no system can be 100% secure. If you suspect a security breach, please report it immediately at support@flowbee.io.
13. International Data Transfers
Flowbee may store and process your data in data centers located outside your country (e.g., UAE, India, or international cloud providers). If your data is transferred internationally, we ensure:
- Data is encrypted and access is limited
- Standard Contractual Clauses (SCCs) are used for EU–non-EU transfers
- Compliance with local data protection laws (such as GDPR and DIFC Data Protection Law)
By using Flowbee, you consent to such data transfers and safeguards.
14. Children’s Privacy
Flowbee.io services are not intended for individuals under the age of 18.
15. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal, technical, or business operations.
- The “Last Updated” date at the top will reflect the latest version.
- Material changes may be notified in website.
Your continued use of Flowbee.io after changes signifies acceptance of the revised policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to:
Task Force Technologies Est., Sharaco Technologies Pvt Ltd. – Flowbee.io Privacy Office
📧 Email: support@flowbee.io
🌐 Website: https://flowbee.io
We aim to respond to all queries within 7 working days.