This comprehensive Terms and Conditions / End User License Agreement ("Agreement" or "EULA") is entered into by and between Task Force Technologies Est. (“Task force”, “We”, “Us”, or “Our”), a company incorporated under the laws of the United Arab Arab Emirates (UAE), having its principal office at Dubai , United Arab Emirates Or Sharaco Technologies Pvt Ltd (“Sharaco”, “We”, “Us”, or “Our”), a company incorporated under the laws of the India, having its principal office at (Pattambi , Palakkad , Kerala , India) and any person or entity ("You", "Your", "Customer", or "User") accessing or using Flowbee.io, a chat flow business automation software available at (lowbee.iof)
By accessing, using, subscribing to, or otherwise engaging with the Flowbee.io platform and related services (collectively, "Services"), You agree to be bound by the terms of this Agreement. This Agreement, including all referenced annexes, applies to Your use of the Services whether accessed through the website, mobile applications, APIs, third-party integrations, or any other means.
TABLE OF CONTENTS
DEFINITIONS
1. DEFINITIONS
Unless expressly stated otherwise in this Agreement or its annexes, capitalized terms shall have the following meanings:
1.1 “Affiliate” means, in relation to either Party, any entity that directly or indirectly controls, is controlled by, or is under common control with such Party.
1.2 “Applicable Law” means all applicable international, regional, national, federal, state, municipal, and local laws, statutes, regulations, rules, and guidelines including without limitation:
UAE Federal Laws (e.g., Decree Law No. 45 of 2021 on Personal Data Protection.
GDPR (General Data Protection Regulation 2016/679);
1.3 “Business Day” means any day other than a Friday, Saturday, or a public holiday in the United Arab Emirates.
1.4 “Confidential Information” means all non-public business, technical, or financial information disclosed by one Party to the other, including but not limited to source code, algorithms, marketing plans, financial data, customer lists, or trade secrets, whether disclosed orally, in writing, or electronically.
1.5 “Controller” has the meaning set out in Article 1 of UAE Federal Decree Law No. 45 of 2021 and in Article 4(7) of the GDPR.
1.6 “Customer Data” means all information, content, and data (including Personal Data) that You or Your End Users input into the Platform.
1.7 “Documentation” means the user manuals, specifications, help documentation, and other written or electronic materials provided or made available by Sharaco/Task force in relation to Flowbee.
1.8 “End User” means any individual or entity who is authorized by You to use Flowbee on Your behalf and under Your supervision.
1.9 “Flowbee” refers to the proprietary chat automation and workflow SaaS platform developed and owned by Sharaco/Task force, including all updates, customizations, enhancements, source code, and associated materials.
1.10 “Force Majeure Event” means any event beyond a Party’s reasonable control, including without limitation acts of God, war, riot, pandemic, embargo, governmental action, natural disaster, labor disputes, or failures in telecommunications or Internet services.
1.11 “GDPR” means the General Data Protection Regulation (EU) 2016/679 and any amending or successor legislation applicable to the protection of personal data of data subjects within the European Economic Area.
1.12 “GCC” means the Gulf Cooperation Council, and includes all statutes and legal regulations promulgated under the auspices of its member states relevant to consumer protection, e-commerce, or data privacy.
1.13 “Meta” or “Meta Platforms, Inc.” refers to the corporate entity that owns and manages the WhatsApp Business Platform, formerly known as Facebook, Inc.
1.14 “Personal Data” has the same meaning as set forth in applicable privacy laws, including UAE Decree Law No. 45 of 2021, the GDPR.
1.15 “Processor” has the meaning set forth in Article 4(8) of the GDPR and equivalent UAE regulations.
1.16 “Reseller” means any party authorized in writing by Sharaco/Task force to distribute or commercialize Flowbee under a partner or affiliate agreement.
1.17 “Services” refers collectively to the functionality, applications, features, hosting, and technical support made available via Flowbee.
1.18 “Subprocessor” means a third-party service provider engaged by Sharaco/Task force to process data.
1.19 “Term” means the duration of this Agreement, including initial subscription and any renewal period.
1.20 “User Content” means any and all materials, content, and communications transmitted, posted, or displayed by You or Your End Users through Flowbee
2.1 Binding Agreement: By registering an account, subscribing to a plan, accessing the Flowbee platform, or otherwise using the Services, You represent and warrant that You have read, understood, and agreed to be legally bound by this Agreement. If You are entering into this Agreement on behalf of a company, organization, or other legal entity, You represent and warrant that You have the authority to bind such entity to these Terms.
2.2 Electronic Signature Consent: You acknowledge that Your electronic acceptance of this Agreement, whether by click-through, digital signature , or continued use of the Services, constitutes a binding agreement that is enforceable in accordance with its terms and is the legal equivalent of Your handwritten signature.
2.3 Age of Majority: You may not access or use Flowbee if You are under the age of 18 or the legal age of majority in Your jurisdiction, whichever is greater, unless You have verifiable parental consent and such use is otherwise legally permissible.
2.4 Updates to Terms: Sharaco./ Task force reserves the right to update, amend, or modify this Agreement at any time with reasonable notice. Such updates will be posted on the Flowbee platform or delivered by email or other notification mechanisms. Continued use of Flowbee after such notice shall constitute Your acceptance of the updated Agreement.
2.5 Right to Refuse Access: Sharaco/Task Force reserves the right to refuse access to Flowbee or terminate an existing user relationship if it determines, in its sole discretion, that Your use of the Services may create risk, legal exposure, or reputational harm, or if You have previously violated this Agreement or any applicable laws.
2.6 No Conflict: You confirm that entering into this Agreement does not and will not conflict with any agreement, arrangement, or obligation You may have with any third party.
3.1 Account Creation: To access and use certain features of Flowbee, You must register for an account by providing accurate, complete, and current information as prompted by the registration process. You agree to maintain and update such information to ensure it remains accurate and complete at all times.
3.2 Account Security: You are solely responsible for maintaining the confidentiality of Your account credentials, including usernames and passwords, and for all activities that occur under Your account. You agree to notify Sharaco/Task Force immediately of any unauthorized use, suspected breach, or other compromise of Your account.
3.3 Authorized Users: You may authorize designated personnel ("Authorized Users") within Your organization to access and use the Services on Your behalf. You remain fully responsible for all actions and omissions of such Authorized Users, including any breaches of this Agreement.
3.4 Use on Behalf of a Legal Entity: If You register on behalf of a business, government agency, or other legal entity, You represent that You have the authority to bind such entity and that the entity will be responsible for all use of the Services by its employees, agents, and contractors.
3.5 Prohibited Account Activities: You shall not: (a) Register for more than one account for the same legal entity without our express permission; (b) Use or attempt to use another user’s account without authorization; (c) Impersonate any person or entity, or misrepresent Your identity or affiliation with any person or entity.
3.6 Verification and Due Diligence: Sharaco/Task Force reserves the right to conduct identity verification, KYC (Know Your Customer), or other due diligence procedures before granting access to certain features, including integrations with third-party messaging platforms or payment providers.
3.7 Account Suspension or Termination: Sharaco/Task Force may suspend or terminate any account if it determines that: (a) The account was created using false, misleading, or incomplete information; (b) The account or associated user has engaged in fraudulent or unlawful conduct; (c) The account has been inactive for an extended period, as defined in Sharaco/Task Force’s internal policies.
3.8 Responsibility for End Users: If You provide access to Flowbee to any third party or End User, You must ensure they comply with all obligations applicable under this Agreement. You shall be liable for any breach of this Agreement by such third parties as if it were Your own.
4.1 License Grant: Subject to full compliance with the terms of this Agreement and timely payment of all applicable fees, Sharaco/Task Force hereby grants You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Flowbee platform and Services solely for Your internal business operations.
4.2 Scope of Use: The license granted herein permits You and Your Authorized Users to access Flowbee’s functionalities via a supported web browser or mobile application, to the extent allowed under Your selected Subscription Plan, solely for the purposes outlined in this Agreement and in accordance with all applicable laws.
4.3 Usage Limitations: Access to Flowbee is subject to certain technical and contractual limitations as defined in Your Subscription Plan, including: (a) Limits on number of users, messages, workflows, API calls, and storage; (b) Geographical restrictions in compliance with export control and regulatory requirements; (c) Feature availability depending on product edition or configuration.
4.4 No Transfer of Ownership: Nothing in this Agreement shall be construed as granting You any ownership right in the Flowbee platform or the underlying technology. All rights not expressly granted to You herein are reserved by Sharaco/Task Force.
4.5 License Restrictions: Except as expressly permitted under this Agreement or with Sharaco/Task Force’s prior written consent, You shall not: (a) Copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of Flowbee; (b) Distribute, sublicense, rent, lease, or otherwise transfer Flowbee to any third party; (c) Use Flowbee in a service bureau or outsourcing arrangement to provide services to third parties; (d) Attempt to bypass or circumvent any security or access controls; (e) Host, store, or transmit malicious code or unlawful content via the Services.
4.6 Third-Party Software and Open Source Components: Flowbee may include third-party or open-source components. All such components are licensed under their respective terms, and You agree to comply with those terms. Sharaco/Task Force shall not be liable for any third-party software used in conjunction with Flowbee.
4.7 Audit Rights: Sharaco/Task Force may, upon reasonable notice, audit Your use of Flowbee to verify compliance with the terms of this Agreement. You shall cooperate fully with any such audit, including providing access to relevant personnel and systems.
4.8 Suspension for Misuse: If Sharaco/Task Force reasonably believes that You are in breach of this Section or otherwise misusing the license, Sharaco/Task Force may immediately suspend or limit access to the Services pending investigation.
5.1 Subscription Plans: Flowbee is offered under multiple subscription tiers with varying features, usage limits, and support options. Each subscription tier is described on the official Flowbee website or in a written commercial agreement. You are solely responsible for selecting the plan that best fits Your operational requirements.
5.2 Free Trial: Sharaco/Task Force may, at its sole discretion, offer free trial access to Flowbee for a limited period. Access under a free trial is provided “as-is” without any warranties or commitments and may be terminated or modified by Sharaco/Task Force at any time without notice.
5.3 Billing and Invoicing: Subscription Fees for paid plans shall be billed in advance on a monthly or annual basis, depending on the option selected during signup. Sharaco shall issue electronic invoices and You agree to pay all amounts due as specified therein.
5.4 Payment Methods: Sharaco/Task Force accepts payment via credit card, bank transfer, or through designated payment processors. By submitting payment information, You authorize Sharaco/Task Force to charge the applicable fees to the payment method provided.
5.5 Taxes: Subscription Fees are exclusive of any taxes, levies, duties, or similar governmental assessments, including but not limited to value-added tax (VAT), sales tax, use tax, or withholding taxes. You are responsible for the payment of all such taxes associated with Your use of the Services.
5.6 Late Payments: If payment is not received by the due date, Sharaco/Task Force reserves the right to: (a) Suspend access to Flowbee until outstanding amounts are paid in full; (b) Charge interest at the maximum rate permitted by applicable law; (c) Recover reasonable collection costs, including attorney’s fees.
5.7 Renewals and Auto-Renewal: Unless otherwise specified in a commercial agreement, subscriptions will automatically renew for successive periods equal to the original term. You may disable auto-renewal through Your account settings or by providing written notice at least thirty (30) days prior to the end of the current term.
5.8 Changes to Subscription Plans: You may upgrade or downgrade Your subscription tier at any time. Upgrades take effect immediately with prorated charges, while downgrades take effect at the beginning of the next billing cycle.
5.9 Refund Policy: All fees are non-refundable except where required by applicable consumer protection laws. In the event of termination by Sharaco/Task Force without cause, You may be eligible for a prorated refund of any prepaid, unused fees.
5.10 Price Adjustments: Sharaco/Task Force reserves the right to revise its pricing and billing structure. Continued use of the Services after price changes become effective constitutes acceptance of the new fees.
6.1 Third-Party Service Disclaimer: Flowbee integrates with the WhatsApp Business API, a service provided and governed by Meta Platforms, Inc. (“Meta”). Flowbee is not a Meta product and is not endorsed or certified by Meta. Your use of WhatsApp functionality via Flowbee is subject to Meta’s Business Terms, Commerce Policies, and Messaging Policies, which are incorporated herein by reference.
6.2 Account Ownership and Responsibility: (a) You are solely responsible for obtaining, configuring, and maintaining an approved WhatsApp Business Account (“WABA”) directly through Meta or a certified Meta Business Partner. (b) Sharaco /Task Force does not facilitate or manage the creation or approval of WABAs, nor does it intervene in any decision taken by Meta regarding Your account.
6.3 Payment and Billing: (a) WhatsApp usage, including message delivery fees and template approvals, are billed directly by Meta or its designated providers. (b) You are responsible for all charges incurred through the WhatsApp Business API, and acknowledge that Sharaco/Task Force does not control or collect these fees.
6.4 Compliance Requirements: (a) You shall not use WhatsApp integration to send unsolicited messages, spam, deceptive promotions, or unlawful content. (b) You shall comply at all times with Meta’s rules regarding template messages, opt-ins, end-user consent, and message window regulations. (c) You agree to maintain all required records evidencing user consent and authorization in accordance with GDPR, UAE Data Protection Law, and Meta’s audit requirements.
6.5 Limitations and Liabilities: (a) Sharaco/Task Force provides WhatsApp Business API integration "as-is" and does not guarantee its availability, uptime, or performance, as such services are subject to Meta’s infrastructure. (b) Meta may modify, restrict, or suspend Your use of WhatsApp for any reason, including policy violations or regulatory issues. Sharaco/Task Force shall not be liable for any disruption or termination of WhatsApp API access.
6.6 Data Handling: (a) All personal data processed via WhatsApp API must comply with the Flowbee Data Protection and Privacy Policy .
6.7 Indemnification: You shall indemnify, defend, and hold harmless Sharaco/Task Force, its directors, officers, and affiliates from and against any claims, losses, damages, fines, or penalties arising out of or related to Your use of the WhatsApp Business API in violation of applicable laws or Meta’s policies.
7.1 Ownership Rights: All right, title, and interest in and to Flowbee, including but not limited to the underlying software, application interfaces, system architecture, source code, visual design elements, algorithms, databases, documentation, trademarks, and all enhancements or derivative works thereof, are and shall remain the exclusive property of Sharaco/Task Force.
7.2 Trademarks and Branding: "Flowbee", the Flowbee logo, and any related names, design marks, slogans, or trade dress are trademarks or registered trademarks of Sharaco. You shall not use any Sharaco/Task Force trademarks without prior written permission, nor shall You remove, obscure, or alter any proprietary notices affixed to the Services or Documentation.
7.3 License to Feedback: By submitting suggestions, comments, enhancements, or other feedback related to Flowbee (“Feedback”), You grant Sharaco/Task Force a worldwide, irrevocable, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, modify, distribute, and otherwise exploit such Feedback for any purpose, including incorporation into Flowbee, without restriction or obligation to You.
7.4 User Content: You retain ownership of all data, content, and communications input or uploaded by You and Your End Users into Flowbee (“User Content”). You hereby grant Sharaco/Task Force a non-exclusive, worldwide, royalty-free license to host, process, transmit, store, and display such User Content solely for the purpose of providing the Services in accordance with this Agreement and applicable law.
7.5 Third-Party Rights: You warrant that Your User Content does not infringe any intellectual property rights, privacy rights, or other proprietary rights of any third party. You agree to indemnify and hold harmless Sharaco/Task Force from and against any claims arising from such infringement.
7.6 Copyright Infringement: If You believe any content hosted on Flowbee infringes upon Your copyrights, You may notify Sharaco/Task Force in writing at [Legal Contact Email]. Your notice must include sufficient detail to enable Sharaco/Task Force to investigate and, if necessary, take corrective action in accordance with applicable UAE Copyright Law.
7.7 Reservation of Rights: Except for the limited license granted herein, no rights or licenses are granted by either Party under this Agreement, whether by implication, estoppel, or otherwise. All rights not expressly granted herein are reserved by Sharaco/Task Force.
8.1 Prohibited Conduct: You agree that You shall not, and shall ensure that Your End Users do not, directly or indirectly: (a) Use the Services in any manner that violates Applicable Law, including but not limited to the UAE Cybercrime Law, GDPR, or GCC regulatory guidelines; (b) Use the Services for any purpose that is unlawful, abusive, harmful, harassing, libelous, defamatory, obscene, threatening, or otherwise objectionable; (c) Transmit any content or data that infringes the intellectual property, privacy, or other rights of any third party; (d) Introduce or distribute viruses, malware, spyware, ransomware, or other malicious code through or using the Services; (e) Attempt to gain unauthorized access to Flowbee, other user accounts, or the systems and networks connected to Flowbee; (f) Use Flowbee to send bulk unsolicited messages (spam) or to conduct phishing campaigns, scams, or deceptive commercial practices; (g) Interfere with or disrupt the performance, integrity, or security of the Services or the data contained therein; (h) Resell, lease, distribute, sublicense, or otherwise commercialize Flowbee without entering into a valid Reseller Agreement with Sharaco/Task Force; (i) Use the Services in a manner that imposes an unreasonable load on Flowbee’s infrastructure, including denial-of-service attacks or excessive API calls.
8.2 Regulatory Compliance: You are solely responsible for ensuring that Your use of Flowbee complies with all applicable data localization, privacy, consumer protection, advertising, and communication laws in the jurisdictions in which You operate.
8.3 User-Generated Content Monitoring: While Sharaco/Task Force does not monitor user content in real time, it reserves the right (but not the obligation) to investigate, suspend, or remove any content or account that violates these restrictions or that, in Sharaco’s sole discretion, exposes Sharaco/Task Force or its users to risk.
8.4 Enforcement and Remedial Action: In the event of a violation of this Section, Sharaco/Task Force may: (a) Suspend or terminate Your access to Flowbee with or without notice; (b) Report suspected violations to law enforcement or regulators; (c) Pursue any other remedy available under this Agreement, at law, or in equity.
8.5 Export Control: You may not access or use Flowbee in any country or region subject to comprehensive sanctions under the laws of the United Arab Emirates, the United States, the European Union, or the United Nations. You represent that You are not named on any government list of persons or entities prohibited from receiving exports.
9.1 Compliance with Data Protection Laws: Sharaco/Task Force is committed to ensuring that the collection, processing, storage, and transfer of personal data via Flowbee is conducted in compliance with: (a) UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data; (b) The General Data Protection Regulation (GDPR); (c) Applicable data protection and privacy laws of GCC member states.
9.2 Roles and Responsibilities: (a) You act as the Data Controller for any personal data You upload or process through Flowbee; (b) Sharaco/Task Force acts as the Data Processor, processing such data solely on Your documented instructions, as defined under this Agreement and the Data Processing Agreement.
9.3 Lawful Basis for Processing: You are responsible for ensuring that You have a valid legal basis (e.g., consent, legitimate interest, contractual necessity) for processing all personal data You submit to Flowbee and for obtaining the necessary consents from data subjects where required.
9.4 Purpose Limitation: Personal data may only be processed through Flowbee for the specific business purposes described in this Agreement or in Your commercial use case. You may not process personal data for any unlawful, unethical, or unrelated purposes.
9.5 Data Subject Rights: Sharaco/Task Force shall assist You, where feasible, in fulfilling data subject requests under applicable laws, including: (a) Right of access to personal data; (b) Right to rectification and erasure (right to be forgotten); (c) Right to restriction or objection to processing; (d) Right to data portability.
9.6 Security Measures: Sharaco/Task Force implements technical and organizational security measures appropriate to the risk, including: (a) Encryption of data in transit and at rest; (b) Access controls and authentication protocols; (c) Regular security assessments and penetration testing; (d) Logical separation of Customer Data.
9.7 Data Breach Notification: In the event of a data breach involving Customer Data, Sharaco /Task Force shall: (a) Notify You without undue delay upon becoming aware of the breach; (b) Provide all reasonable cooperation and information to support Your legal notification and mitigation obligations; (c) Log and investigate the incident thoroughly in accordance with industry best practices.
9.8 Data Localization and International Transfers: (a) Sharaco/Task Force may process personal data in jurisdictions outside the UAE or EEA, provided that such transfers are conducted in accordance with applicable legal safeguards (e.g., Standard Contractual Clauses, adequacy decisions, or equivalent mechanisms).
9.9 Privacy Policy Statement: The full Privacy Policy, detailing how Sharaco/Task Force collects, uses, retains, discloses, and protects personal data, forms an integral part of this Agreement. The current Privacy Policy is available at [https://flowbee.ai/privacy-policy] and may be updated from time to time.
9.10 Data Minimization and Retention: (a) You agree to only process the minimum personal data required for legitimate business use; (b) Upon termination of this Agreement or at Your request, Sharaco/Task Force shall return or securely delete all Customer Data in accordance with the retention policies outlined in Privacy policy.
9.11 Audits and Inspections: Subject to reasonable notice and confidentiality, you may audit Sharaco/Task Force’s data protection practices once per year or more frequently where required by law. Sharaco/Task Force shall cooperate fully with regulatory authorities during compliance investigations.
9.12 Privacy Contact: Any inquiries, complaints, or concerns regarding data protection should be directed to Sharaco/Task Force’s Data Protection Officer
10.1 Retention Obligations: Sharaco/Task Force retains Customer Data, including Personal Data, only for as long as necessary to fulfill the purposes of providing the Services, meeting legal or regulatory obligations, resolving disputes, enforcing agreements, or conducting internal audits.
10.2 Customer-Controlled Retention: (a) You are responsible for setting data retention policies for Your account, including the duration for which chat logs, contact records, templates, and other communications are stored on the Platform; (b) If no custom retention policy is configured, default retention settings will apply as per Sharaco/Task Force’s internal policy and industry standards.
10.3 Deletion Upon Termination: (a) Upon termination or expiration of the Agreement, Sharaco/Task Force will retain Your data for a grace period of thirty (30) calendar days to allow for data export; (b) After the grace period, Sharaco/Task Force will permanently delete all Customer Data unless otherwise required by law to retain specific records (e.g., financial or transaction logs).
10.4 On-Demand Deletion Requests: (a) You may request deletion of specific datasets, records, or messages by submitting a formal request to Sharaco/Task Force’s Support or DPO contact; (b) Sharaco/Task Force will evaluate the request and respond in a timely manner, provided that such deletion is technically feasible and not prohibited by regulatory or compliance obligations.
10.5 Anonymized and Aggregated Data: Sharaco/Task Force may retain and use anonymized or aggregated usage data derived from Your use of the Services for statistical, benchmarking, research, or product development purposes. Such data shall not contain personally identifiable information and shall not be subject to deletion requests.
10.6 Backup and Disaster Recovery: (a) Sharaco/Task Force maintains encrypted backup copies of Customer Data as part of its disaster recovery plan; (b) Backups are retained for a limited period (e.g., 30–90 days) and are stored securely in geographically redundant data centers; (c) Deleted data may persist in encrypted backups until such backups are purged on their regular lifecycle schedule.
10.7 Legal Holds and Compliance Exceptions: If Sharaco/Task Force is legally obligated to retain any Customer Data for the purposes of litigation, regulatory inquiries, or law enforcement requests, such data will be excluded from deletion processes until the obligation is resolved.
10.8 Notification of Deletion: Upon Your written request, Sharaco/Task Force shall provide a notification or declaration of deletion of Customer Data in accordance with this Section and industry best practices.
11.1 Security Commitment: Sharaco/Task Force is committed to ensuring the confidentiality, integrity, and availability of Customer Data. Sharaco/Task Force maintains comprehensive administrative, technical, and physical safeguards consistent with industry standards and regulatory requirements.
11.2 Security Measures: (a) Multi-factor authentication, role-based access controls, secure password policies; (b) Encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256 or equivalent); (c) Firewalls, intrusion detection systems, and anti-malware technologies; (d) Regular vulnerability assessments, security audits, and penetration testing; (e) Employee background screening and information security awareness training.
11.3 Security Monitoring and Logging: Sharaco /Task Force continuously monitors its systems for unauthorized access, anomalies, or unusual behavior and maintains detailed logs of access and system events for forensic review.
11.4 Incident Response Plan: Sharaco/Task Force has a formal incident response plan in place, which includes: (a) Detection and validation of the incident; (b) Containment, eradication, and recovery procedures; (c) Post-incident review and root cause analysis; (d) Documentation and implementation of corrective actions.
11.5 Data Breach Notification: (a) In the event of a confirmed data breach that affects Customer Data, Sharaco /Task Force shall notify You without undue delay, and in any case within seventy-two (72) hours of becoming aware of the breach; (b) The notification shall include:
A description of the nature of the breach;
Categories and approximate number of affected data subjects and records;
Likely consequences of the breach;
Measures taken or proposed to mitigate its effects.
11.6 Customer Obligations: (a) You are responsible for implementing security measures within Your systems and infrastructure to protect access credentials and integrations; (b) You shall promptly notify Sharaco/Task Force of any suspected or actual compromise of Your account or integrations with Flowbee.
11.7 Regulatory Cooperation: Sharaco/Task Force shall cooperate with competent supervisory authorities (e.g., UAE Data Office, EU Data Protection Authorities) and comply with any legally binding obligations relating to data breaches, including public disclosures if required.
11.8 Liability Limitations: Sharaco/Task Force’s liability for security incidents shall be limited in accordance with Section 16 of this Agreement unless the incident was caused by Sharaco/Task Force’s willful misconduct or gross negligence.
12.1 Confidential Information: For the purposes of this Agreement, "Confidential Information" means all non-public, proprietary, or otherwise sensitive information disclosed by one Party (the “Disclosing Party”) to the other Party (the “Receiving Party”) in any form (oral, written, electronic, or otherwise), including but not limited to: technical data, trade secrets, customer lists, marketing strategies, product plans, financial information, software code, pricing, and business operations.
12.2 Exclusions: Confidential Information shall not include information that: (a) Was already known to the Receiving Party at the time of disclosure, as evidenced by contemporaneous records; (b) Becomes generally available to the public through no fault of the Receiving Party; (c) Is lawfully obtained from a third party not under a duty of confidentiality; (d) Is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information.
12.3 Obligations of Confidentiality: (a) The Receiving Party shall use the Confidential Information solely for the purposes of performing its obligations or exercising its rights under this Agreement; (b) The Receiving Party shall not disclose Confidential Information to any third party without the prior written consent of the Disclosing Party, except as expressly permitted herein; (c) The Receiving Party shall take reasonable administrative, technical, and physical precautions to safeguard the confidentiality of the Confidential Information, consistent with industry standards.
12.4 Permitted Disclosures: The Receiving Party may disclose Confidential Information: (a) To its employees, affiliates, agents, consultants, or legal advisors who have a need to know such information and are bound by confidentiality obligations at least as protective as those herein; (b) As required by law, regulation, or court order, provided that the Receiving Party shall, to the extent legally permitted, give prompt written notice to the Disclosing Party to allow for protective measures to be sought.
12.5 Return or Destruction: Upon termination or expiration of this Agreement, or upon the Disclosing Party’s written request, the Receiving Party shall promptly return or securely destroy all Confidential Information in its possession or control, except as required to comply with legal obligations or data retention laws.
12.6 Equitable Relief: Each Party agrees that a breach or threatened breach of this Section may cause irreparable harm to the Disclosing Party for which monetary damages would be an inadequate remedy. Accordingly, the Disclosing Party may seek injunctive or equitable relief in any court of competent jurisdiction without the necessity of posting a bond.
12.7 Survival: The obligations of confidentiality shall survive the termination or expiration of this Agreement for a period of five (5) years, or as long as the information remains confidential under applicable law, whichever is longer.
13.1 Third-Party Services: (a) Flowbee may support integrations with third-party platforms (e.g., WhatsApp, Google Calendar) to extend the functionality of the Services. (b) Your use of any third-party services is governed solely by the terms and conditions and privacy policies of those third parties, and Sharaco/Task Force assumes no responsibility or liability for the acts or omissions of such providers.
13.2 Third-Party APIs and SDKs: (a) The Services may use third-party APIs and SDKs that are subject to separate licenses and policies. (b) You acknowledge that continued access to these APIs is subject to changes by the third-party provider, and Sharaco/Task Force does not guarantee uninterrupted access.
13.3 Subprocessors: (a) Sharaco/Task Force may engage Subprocessors to assist in the provision of the Services, including hosting providers, analytics providers, customer support tools, and communications platforms. (b) A current list of approved Subprocessors, including their geographic locations and roles, is maintained in this Agreement.
13.4 Data Processing by Subprocessors: (a) Subprocessors may process Customer Data only for the purpose of providing contracted services to Sharaco/Task Force, under confidentiality and data protection obligations equivalent to those set forth in this Agreement. (b) Sharaco shall ensure that all Subprocessors are contractually obligated to implement appropriate security measures and to comply with applicable data protection laws.
13.5 Notification of Changes: (a) Sharaco/Task Force shall provide prior notice of any intended addition or replacement of Subprocessors via its website, customer portal, or direct email. (b) You may object in writing to the proposed change within fifteen (15) days of receiving the notice, if You have a legitimate reason based on data protection concerns. In such event, Sharaco/Task Force will work with You in good faith to address the objection.
13.6 Responsibility: Sharaco/Task Force remains fully responsible for the performance of its Subprocessors and for any acts or omissions of such Subprocessors that result in a breach of this Agreement.
13.7 Integration Limitations: Sharaco/Task Force does not warrant or guarantee the continued compatibility or availability of any third-party integrations and reserves the right to modify, suspend, or discontinue integrations at its sole discretion.
13.8 AI FEATURES Flowbee includes access to artificial intelligence functionalities and services (“AI Features”), which may generate outputs based on prompts, data, or queries provided by You or Your End Users. All such inputs and outputs shall be deemed part of Your Customer Data, and You retain full responsibility for their content, use, and impact. AI-generated outputs are provided solely for informational and assistive purposes and may be similar to those generated for other users. Due to the probabilistic nature of machine learning, You acknowledge that such outputs may be inaccurate, biased, incomplete, inappropriate, or legally sensitive.
You are solely responsible for evaluating and validating AI-generated content before use. You agree not to use the AI Features or any resulting outputs as a substitute for professional judgment or legal, financial, or health-related decisions, and You shall not present such outputs as infallible, human-generated, or endorsed by Sharaco/Task Force.
Sharaco/Task Force provides the AI Features strictly “as-is” and disclaims all warranties regarding their accuracy, reliability, or suitability. Sharaco/Task Force shall not be liable for any harm, loss, or damages resulting from reliance on AI-generated content, and You use such content at Your own risk.
Access to AI Features may be limited by Subscription Plan thresholds or usage policies. If usage exceeds permitted limits, Sharaco/Task Force reserves the right to restrict access, require plan upgrades, or impose additional charges.
You agree not to use the AI Features to: (i) develop or support competing software-as-a-service (SaaS) or AI tools; (ii) mislead third parties by representing AI-generated content as solely human-created; (iii) violate applicable laws, regulations, or Flowbee’s policies. Sharaco/Task Force may take remedial action, including suspension or termination, for any such misuse.
By using the AI Features, You consent to the processing and transfer of Customer Data, including inputs and usage metadata, for purposes of providing and improving AI services. Such processing may involve authorized third-party service providers and international data transfers subject to appropriate legal safeguards.
Sharaco/Task Force reserves the right to modify, restrict, or discontinue any AI Feature without prior notice. The nature and behavior of AI outputs may evolve over time as models are refined or retrained.
You acknowledge and agree that AI-generated content may contain factual errors, offensive material, or content not reflective of Sharaco/Task Force’s views, and that You are responsible for ensuring compliance with applicable legal, ethical, and data protection obligations when using such content.
14.1 Mutual Representations: Each Party represents and warrants that: (a) It has the full power, legal right, and authority to enter into and perform its obligations under this Agreement; (b) The execution and performance of this Agreement does not and will not violate any applicable laws, regulations, or third-party agreements to which it is bound.
14.2 Sharaco/Task Force Warranties: Sharaco/Task Force represents and warrants that: (a) The Services shall substantially conform to the specifications and functionalities described in the Documentation, under normal use and circumstances; (b) It will use commercially reasonable efforts to maintain the availability and performance of the Services, subject to maintenance schedules and Force Majeure Events.
14.3 Customer Warranties: You represent and warrant that: (a) You have obtained all necessary consents and authorizations to use and process personal data via the Services; (b) Your use of the Services, including all uploaded content and communications, complies with all applicable laws, rules, and regulations; (c) You will not use the Services for any unlawful, harmful, or unethical purpose.
14.4 Disclaimer of Warranties: (a) EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. (b) SHARACO/TASK FORCE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. (c) SHARACO/TASK FORCE MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT DEFECTS WILL BE CORRECTED.
14.5 No Reliance: You acknowledge that You have not relied on any representations or warranties other than those expressly set out in this Agreement. No oral or written information or advice provided by Sharaco/Task Force or its representatives shall create any warranty not expressly stated herein.
14.6 Third-Party Components: Sharaco/Task Force makes no warranties with respect to any third-party software, APIs, or integrations used in conjunction with the Services. Any such components are provided “as is” and subject solely to the warranties of their respective providers, if any.
15.1 Customer Indemnification: You agree to indemnify, defend, and hold harmless Sharaco/Task Force, its officers, directors, employees, agents, affiliates, licensors, and service providers (collectively, “Sharaco/Task Force Indemnitees”) from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorney’s fees, arising out of or related to: (a) Your or Your End Users’ violation of this Agreement; (b) Any data, content, or communications transmitted or submitted through the Services by You or Your End Users; (c) Your violation of any third-party rights, including intellectual property, privacy, or publicity rights; (d) Any misuse of the Services, including but not limited to unauthorized or illegal access, message spamming, or non-compliant data processing; (e) Your use of the WhatsApp Business API in violation of Meta’s policies or applicable laws.
15.2 Infringement Remedies: If the Services become, or in Sharaco/Task Force’s reasonable opinion are likely to become, the subject of an infringement claim, Sharaco/Task Force may, at its discretion and at no cost to You: (a) Procure the right for You to continue using the Services; (b) Modify the Services to make them non-infringing; (c) Replace the Services with a functionally equivalent alternative; (d) If none of the above options is commercially reasonable, terminate the Agreement and provide a prorated refund of prepaid fees for the remainder of the subscription term.
16.1 Exclusion of Indirect Damages To the maximum extent permitted by applicable law, in no circumstance shall Sharaco/Task Force, its affiliates, directors, officers, employees, licensors, or agents be liable (whether in contract, tort, negligence, strict liability, by statute, or otherwise), even if advised of the possibility of such damages, for any consequential, indirect, incidental, special, exemplary, or punitive damages; loss of profits, business, opportunity, revenue, goodwill, data, or anticipated savings; business interruption or system failure; or damages or losses beyond Sharaco/Task Force’s reasonable control. This includes, without limitation, any damage, loss, or injury arising from your access to or use of the Flowbee platform; unauthorized access to or use of Flowbee’s secure servers, infrastructure, or third-party hosting environments; hacking, tampering, malware, or other unauthorized intrusions into your account or Flowbee’s services; errors, omissions, or inaccuracies in customer data or end-user inputs; interruptions or outages in data transmission to or from Flowbee; bugs, viruses, worms, trojan horses, or similar threats transmitted through Flowbee; and defamatory, offensive, or unlawful conduct of you or any third party in connection with the use of the services.
16.2 Cap on Liability Sharaco/Task Force’s total aggregate liability to you in respect of any and all claims, losses, liabilities, damages, costs, or expenses arising out of or related to this Agreement or your use of Flowbee (whether in contract, tort, negligence, strict liability, by statute, or otherwise) shall be strictly limited to an amount equal to the total Subscription Fees actually paid by you to Sharaco/Task Force for the Services during the twelve (12) month period immediately preceding the event giving rise to the claim, if you are on an annual subscription plan, or during the one (1) month period immediately preceding the event giving rise to the claim, if you are on a monthly subscription plan.
17.1 Term of Agreement: This Agreement shall commence on the Effective Date from the date of access or use of Flowbee and shall remain in effect for the duration of Your active subscription plan, including any renewals, unless earlier terminated in accordance with this Section.
17.2 Termination for Convenience: (a) You may terminate this Agreement at any time by providing written notice to Sharaco/Task Force and ceasing all use of the Services; (b) Sharaco/Task Force may terminate this Agreement for convenience by providing at least thirty (30) days’ written notice to You.
17.3 Termination for Cause: Either Party may terminate this Agreement immediately upon written notice if: (a) The other Party materially breaches this Agreement and fails to cure such breach within thirty (30) days of receipt of notice; (b) The other Party becomes the subject of insolvency, liquidation, bankruptcy, or similar proceedings; (c) Continued use or provision of the Services would violate Applicable Law or a governmental order.
17.4 Effect of Termination: Upon expiration or termination of this Agreement: (a) All rights and licenses granted to You shall immediately cease; (b) You shall promptly discontinue all use of the Services and delete or return all proprietary materials belonging to Sharaco/Task Force; (c) Sharaco/Task Force shall, subject to Section 10 (Data Retention), delete or return Your Customer Data as requested in writing.
17.5 Surviving Provisions: The following sections shall survive any termination or expiration of this Agreement: Sections 7 (Intellectual Property), 8 (Acceptable Use), 9 (Data Protection), 10 (Retention), 11 (Security), 12 (Confidentiality), 14 (Disclaimers), 15 (Indemnification), 16 (Limitation of Liability), 17.5 (Survival), and all relevant definitions and annexes.
17.6 No Refunds on Termination: Unless mandated by law or agreed otherwise in writing, paid Subscriptions are non-cancellable and non-refundable. No refunds or credits (service or otherwise) will be issued for partial periods of Service, upgrade / downgrade requests, or unused portions of Service.
17.7 Termination Assistance: Upon written request, Sharaco/Task Force will provide commercially reasonable assistance to support the transition of Customer Data to another service provider, subject to additional fees and a separate agreement.
18.1 Right to Suspend: Sharaco/Task Force reserves the right to suspend access to the Services, in whole or in part, immediately and without liability, under the following circumstances: (a) If You fail to pay undisputed amounts owed under this Agreement after receiving written notice and a five (5) day cure period; (b) If You or any End User are found to be in material breach of the Acceptable Use Policy (Section 8); (c) If Sharaco/Task Force reasonably determines that Your use of the Services may harm Sharaco/Task Force’s systems, reputation, or other customers; (d) To comply with Applicable Law, legal process, or government requests; (e) In the event of a suspected or actual security incident, data breach, or unauthorized access.
18.2 Notice of Suspension: Sharaco/Task Force will use commercially reasonable efforts to notify You in advance of any suspension, stating the reason for such action, unless prohibited by law or regulatory authority.
18.3 Restoration of Services: Sharaco/Task Force will restore access to the Services as soon as the underlying cause of suspension has been resolved to Sharaco/Task Force’s reasonable satisfaction. Restoration may be subject to reactivation fees and payment of any outstanding balances.
18.4 No Waiver of Rights: Suspension of Services under this Section shall be without prejudice to Sharaco/Task Force’s other rights under this Agreement, including the right to terminate in accordance with Section 17.
18.5 Emergency Suspension: Sharaco/Task Force may impose an emergency suspension of the Services without notice if, in its sole judgment, it is necessary to prevent immediate and substantial harm to Sharaco/Task Force, its systems, or its customers. In such cases, Sharaco/Task Force will provide written notice as soon as practicable after the fact.
19.1 General Obligation: Each Party agrees to comply with all applicable laws, regulations, governmental rules, and industry standards relating to its performance under this Agreement, including but not limited to those in the UAE, the European Union (GDPR), and the GCC region.
19.2 UAE Compliance: (a) Sharaco/Task Force shall operate in accordance with all applicable UAE laws, including but not limited to:
Federal Decree Law No. 45 of 2021 on Personal Data Protection;
Federal Decree Law No. 5 of 2012 on Combating Cybercrimes;
Federal Decree Law No. 38 of 2021 on Copyright;
Federal Decree Law No. 46 of 2021 on Electronic Transactions and Trust Services; (b) You agree that Your use of Flowbee within or from the UAE shall conform to such laws and their enforcement policies.
19.3 GDPR Compliance: (a) Where You process the personal data of data subjects located in the European Economic Area (EEA), You represent and warrant that You do so in full compliance with the GDPR; (b) You are responsible for ensuring that You have a valid legal basis for such processing and that all necessary data protection notices and consents are obtained.
19.4 GCC Compliance: You shall comply with the data protection and e-commerce legislation of any GCC jurisdiction in which You operate, including but not limited to: (a) The Saudi Personal Data Protection Law (PDPL); (b) Bahrain’s Law No. 30 of 2018 on Personal Data Protection; (c) The Qatar Data Privacy Protection Regulations; (d) Kuwait and Oman’s applicable telecom and electronic transaction laws.
19.5 Cross-Border Data Transfers: Where Customer Data is transferred across borders: (a) Sharaco/Task Force shall implement legal safeguards such as Standard Contractual Clauses (SCCs), data transfer agreements, or adequacy decisions as required by applicable laws; (b) You shall ensure that any such transfers initiated or requested by You comply with applicable transfer restrictions and safeguard requirements.
19.6 Export Control and Sanctions Compliance: You shall not use, export, re-export, or otherwise transfer Flowbee or related technical data: (a) Into any country or territory subject to comprehensive sanctions (e.g., Iran, North Korea, Syria); (b) To any person or entity listed on sanctions lists issued by the UAE, UN, US (OFAC), or EU; (c) For any purpose prohibited by applicable export control laws, including nuclear, missile, or chemical/biological weapons proliferation.
19.7 Compliance Training and Governance: Sharaco/Task Force has implemented internal policies and training programs to ensure its personnel are aware of and comply with applicable legal, regulatory, and contractual obligations.
20.1 Export Compliance: You acknowledge that the Services, including any software, documentation, and technical data provided under this Agreement, may be subject to export control laws and regulations of the UAE, the United States, the European Union, and other jurisdictions. You agree to comply with all such laws and regulations.
20.2 Restricted Countries and Entities: You shall not, directly or indirectly, access, use, export, re-export, or transfer the Services: (a) Into or within any country or region subject to comprehensive embargoes or sanctions, including but not limited to Iran, North Korea, Syria, Cuba, or Crimea; (b) To any individual or entity listed on the UAE sanctions list, the U.S. Department of the Treasury’s Specially Designated Nationals List (SDN List), or other applicable government-issued lists.
20.3 End-Use Restrictions: You shall not use the Services: (a) For any purposes related to nuclear, chemical, or biological weapons proliferation; (b) In connection with military or defense technologies unless specifically authorized by relevant authorities; (c) In any way that violates applicable international humanitarian or arms control laws.
20.4 Due Diligence and Assurance: You represent and warrant that: (a) You are not located in, under the control of, or a national or resident of any embargoed country; (b) You are not identified on any restricted party list maintained by the UAE, EU, US, or UN; (c) You will not permit any End User to access or use the Services in violation of this Section.
20.5 Notification and Cooperation: You agree to promptly notify Sharaco/Task Force if You become aware of any potential violation of export control or sanctions laws relating to Your use of the Services. Sharaco/Task Force may immediately suspend or terminate access to the Services in response to any such violation or suspected violation.
20.6 Audit and Enforcement: Sharaco/Task Force reserves the right to audit and monitor usage to ensure compliance with this Section. Any violation may result in legal action, including termination of this Agreement, referral to law enforcement, or pursuit of remedies available under law or equity.
21.1 Governing Law: This Agreement and any dispute, controversy, or claim arising out of or in connection with it, including its formation, interpretation, performance, breach, termination, or validity, shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to any conflict of laws principles.
21.2 Jurisdiction: Subject to the mediation procedures in Section 21.3, any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC), which rules are deemed to be incorporated by reference into this clause.
21.3 Dispute Resolution and Mediation: Before initiating formal legal proceedings, the Parties agree to make good-faith efforts to resolve any disputes or claims arising under this Agreement by engaging in confidential mediation: (a) Either Party may initiate mediation by providing written notice to the other Party; (b) The mediation shall be conducted in English (or Arabic, upon mutual agreement), and take place in Dubai or another mutually agreed location; (c) If the Parties fail to reach a mutually acceptable resolution within thirty (30) days of the commencement of mediation, either Party may proceed with litigation in accordance with Section 21.2.
21.4 Waiver of Jury Trial and Class Actions: To the maximum extent permitted by applicable law: (a) Each Party waives any right to a jury trial in connection with any legal proceeding arising out of or relating to this Agreement; (b) The Parties agree that any disputes will be resolved on an individual basis and waive any right to pursue claims as part of a class or representative action.
21.5 Language: This Agreement is made in English. If translated into Arabic or another language, the English version shall prevail in case of conflict or ambiguity unless otherwise required by UAE law.
22.1 Right to Amend: Sharaco/Task Force reserves the right, at its sole discretion, to modify, update, or amend this Agreement at any time to reflect changes in legal requirements, business practices, technology, or features of the Services.
22.3 Acceptance of Changes: Your continued use of the Services after the effective date of any amendment shall constitute Your acceptance of the revised Agreement. If You do not agree to the amended terms, You must cease using the Services before the effective date of the update.
22.4 Historic Versions: Sharaco/Task Force shall maintain an archive of prior versions of this Agreement upon request for auditing, compliance, and reference purposes.
22.5 Custom Contractual Amendments: Any mutually agreed changes to this Agreement that differ from standard amendments must be documented in writing and signed by authorized representatives of both Parties. Custom amendments shall prevail over conflicting provisions in this Agreement to the extent of the inconsistency.
23.1 No Assignment Without Consent: You may not assign, transfer, sell, delegate, or sublicense any of Your rights or obligations under this Agreement, whether by operation of law or otherwise, without the prior written consent of Sharaco/Task Force. Any unauthorized assignment shall be null and void.
23.2 Permitted Assignments by Sharaco/Task Force: Sharaco/Task Force may assign or transfer this Agreement without restriction: (a) To an Affiliate; (b) In connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
23.3 Binding Effect: This Agreement shall be binding upon and inure to the benefit of the Parties and their respective permitted successors and assigns.
23.4 Change of Control Notification: You shall promptly notify Sharaco/Task Force in writing upon any actual or anticipated change in control of Your organization, including mergers, acquisitions, or significant shareholding changes that affect this Agreement.
24.1 Definition: For purposes of this Agreement, a “Force Majeure Event” means any event or circumstance beyond the reasonable control of a Party that prevents or delays the performance of any of its obligations under this Agreement, including but not limited to: natural disasters, pandemics, acts of war, terrorism, civil unrest, governmental actions, labor strikes, interruption of utility or communication services, or failures of the internet, cloud infrastructure, or hosting services not caused by the affected Party.
24.2 Relief from Performance: Neither Party shall be liable for any delay or failure in the performance of its obligations under this Agreement to the extent such delay or failure is caused by a Force Majeure Event, provided that the affected Party: (a) Promptly notifies the other Party of the occurrence and expected duration of the Force Majeure Event; (b) Uses commercially reasonable efforts to mitigate the impact of the event and resume performance as soon as reasonably possible.
24.3 Limitations: A Force Majeure Event shall not excuse or delay: (a) Your obligation to make timely payments of any amounts due; (b) Either Party’s obligation to maintain confidentiality or data protection obligations, except to the extent directly impacted by the event.
24.4 Termination for Extended Force Majeure: If a Force Majeure Event continues for more than sixty (60) consecutive days and materially impairs the performance of either Party, the non-affected Party may terminate this Agreement upon written notice with immediate effect and without liability.
24.5 No Liability: Except as otherwise expressly provided in this Agreement, neither Party shall be liable to the other for any damages, losses, or costs arising from a Force Majeure Event, including business interruption, lost revenue, or third-party claims.
25.1 Integration: This Agreement, together with all Annexes, Order Forms, addenda, policies referenced herein (including the Privacy Policy, Data Processing Agreement, and any Reseller or API Addendum), constitutes the entire agreement between You and Sharaco/Task Force concerning the subject matter hereof and supersedes all prior and contemporaneous oral or written communications, proposals, negotiations, representations, warranties, or agreements between the Parties.
25.2 No Reliance: Each Party acknowledges that in entering into this Agreement, it does not rely on any statement, representation, assurance, or warranty of any person other than as expressly set out in this Agreement.
25.3 No Third-Party Beneficiaries: This Agreement is entered into solely for the benefit of the Parties and their respective successors and permitted assigns. Nothing in this Agreement, express or implied, is intended to confer upon any third party any legal or equitable right, benefit, or remedy.
25.4 Priority of Terms: In the event of any conflict or inconsistency between the terms of this Agreement and the terms contained in any ancillary document (e.g., Order Form, Reseller Agreement, Annex), the following order of precedence shall apply: (a) Any executed custom addendum or amendment signed by both Parties; (b) Order Forms or Statements of Work; (c) This Agreement; (d) Any incorporated policies or online documents.
25.5 Execution: This Agreement may be executed electronically and in counterparts, each of which shall be deemed an original, and all of which together shall constitute one and the same instrument.
26.1 Severability of Terms: If any provision of this Agreement is held to be illegal, invalid, or unenforceable under any applicable law or by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect and shall be interpreted so as to best accomplish the original intent of the Parties.
26.2 Preservation of Agreement: The invalidity of any one provision shall not affect the validity of the Agreement as a whole. This Agreement shall be construed as if such invalid or unenforceable provision had never been included.
27.1 No Implied Waiver:
The failure or delay of either Party to enforce any term or condition of this Agreement shall not constitute a waiver of such term or condition or any subsequent breach thereof.
27.2 Written Waiver Requirement:
No waiver of any right, remedy, obligation, or breach under this Agreement shall be effective unless it is made in writing and signed by an authorized representative of the Party waiving such right.
27.3 Cumulative Remedies:
28.1 Method of Delivery: All legal notices, requests, consents, claims, demands, waivers, and other formal communications under this Agreement (“Notices”) shall be in writing and delivered by: (a) Hand delivery; (b) Certified or registered mail (return receipt requested); (c) Nationally recognized courier service; (d) Electronic mail with confirmation of receipt (for operational notices only).
28.2 Contact Information: All Notices to Sharaco/Task Force must be addressed to: Sharaco Private Ltd / Task Force Technologies Est Email : Contact@flowbee.io Attention: Legal Affairs Department
28.3 Deemed Receipt: A Notice shall be deemed received: (a) On the date delivered, if by hand; (b) Three (3) Business Days after mailing, if sent by certified mail; (c) One (1) Business Day after delivery by courier; (d) On the date of confirmed receipt if sent by email (except legal service of process).
28.4 Operational Communications: Routine account-related communications, service updates, billing inquiries, and technical support matters may be sent via electronic means (e.g., email, in-app messaging, support tickets) and do not constitute legal Notice under this Section unless explicitly stated.
28.5 Change of Contact: Either Party may update its notice address or contact details by providing Notice to the other Party in accordance with this Section.